Your Legal Questions Answered
Your account is deactivated immediately, but we retain your transaction history, payment records and personal details for 24 months to meet local regulatory requirements. After that period, we delete or anonymize your data. You can request earlier deletion by contacting support.
Yes. Each payment method is processed through licensed gateways and your funds move directly into our merchant account. We never hold your payment credentials—only a tokenized reference. If a transaction fails, the amount returns to your wallet within minutes.
Log into your account, go to Settings > Transaction History to view every deposit, withdrawal, win and loss. You can download a full export via the Data Export tool, or contact support to request a detailed statement by email.
Navigate to Settings > Account & Privacy and update your phone number or email directly. For changes to your full name or address (tied to withdrawal verification), contact our support team with a photo ID to confirm the change.
We may suspend an account if we detect unusual activity, failed verification, breach of terms, or at your request. Suspended accounts cannot log in or withdraw funds until the issue is resolved. You can request permanent closure, which closes the account after all balances are withdrawn or forfeited.
Start with our support team using live chat or email. If the issue is not resolved within 14 days, you can escalate to our legal affairs team. In Indonesia, disputes depend on local law and applicable jurisdiction; you may also seek resolution through local consumer protection channels.
We share data only with licensed payment processors (for deposits and withdrawals), fraud-prevention services and legal authorities when required by law. We do not sell your personal information. Your data stays within nktoto unless you explicitly consent or law requires disclosure.
